Across multiple industries, customer feedback is essential because it ensures businesses are able to engage with customers and understand their pain points as well as properly review their services. For businesses operating in this digital age, customer feedback is an essential part of their business operations. We at Beem understand how integral this is, and that’s why we are pleased to announce the introduction of our new product, Surveys available exclusively on Moja.
With Surveys you will be able to:
- Automated feedback – collect immediate and scheduled feedback which enables a business to auto-launch a feedback request once a customer interaction with a business is completed.
- Get instant customer insights that reveal what your audience truly thinks about your products and services
- Turn feedback into action with clear, actionable data that pinpoints exactly where to focus your improvement efforts
- Measure your impact by sending follow-up surveys that prove your responsiveness is making a difference
How to Launch a Customer Survey on Moja
Looking to get actionable feedback from your customers? Moja’s new Surveys feature makes it easy. Here’s how it works:
- Pick a Survey Type
Start with a Net Promoter Score (NPS), CSAT, or design a custom survey.
- Craft Your Questions
Ask the right questions using ratings, multiple choice, or free-text responses.
Choose How It’s Sent
Send via WhatsApp Broadcast, let agents send it manually, or set it to go out after a customer chat ends.
Deliver the Survey
Push the survey via WhatsApp or Moja’s in-chat follow-up.
- Collect Responses in Real Time
Customers respond directly in chat with no redirects.
- View and Analyse Your Data
Track responses with built-in reports that highlight trends and insights. Track the number of responses you have received, the number of repeat responses and the average score for the day. Go deeper with visual dashboards that show trends over time, highlight changes in sentiment and collect comments from your customers.
View the full guide here.