MOJA FOR CUSTOMER SERVICE
Customer Service at Scale: Help Teams Connect and Sell
Support customers faster with AI-powered chat, reduce support costs, and gather feedback. All in one unified platform.
Trusted by the best
Elevate Your Customer Experience
Support customers with personalized service even at scale. Handle common requests like account recovery and billing issues instantly, while getting data on what customers actually need, reduce support volume, and improve satisfaction scores.
Help Customers Recover Their Accounts Without Support Staff
Help customers quickly regain access to their accounts through automated chat assistance.
Resolve Account & Billing Issues Instantly in Chat
Resolve account issues instantly with guided, in-chat support.
Deliver Customer Service at Scale
Handle 10x support volume with the same team size. Moja’s AI responds instantly to 80% of common requests, freeing your agents for complex issues.
Resolve 80% of Requests with AI, No Wait Times
Use AI to deliver instant answers and reduce customer wait times.
Offer Round-the-Clock Service with AI Chatbots
Provide 24/7 support so customers always get help when they need it.
Seamless Handoff from Bot to Agent
Transition complex queries from AI to a live agent without disrupting the conversation. Let customers get the best of both: instant answers for simple issues, a real person for complicated ones.
Gather Customer Feedback Instantly
Capture real-time insights without disrupting the conversation. Track satisfaction trends, identify problems early, and improve service quality based on actual data.
Collect Instant Feedback After Every Interaction
Send quick 1-2 question surveys in chat to measure satisfaction and identify pain points. See what’s working and what’s not, so your team can improve faster.
Send Real-Time Account Updates
Let customers manage their own accounts, 24/7, no phone calls, no emails, no delays. Account updates happen instantly and securely through chat.
Simplify Account Updates with Chat Automation
Let customers update details or preferences instantly through automated chat flows.
Let Customers Upgrade or Downgrade Plans Instantly Without Speaking to an Agent
Let customers upgrade, downgrade, or modify their plans directly through chat.
Reduce Support Tickets with AI-Powered Self-Service
Use Moja’s automated self-service flows to let customers reset passwords, cancel orders, update preferences, and resolve issues without ever talking to an agent. Let the team focus on complex cases, and customers get instant solutions.
Facilitate Password Reset
Enable Secure Password Resets in Chat. Customers reset passwords instantly with guided security checks, no support ticket required.
Simplify Order Cancellations
Let Customers Cancel or Modify Orders Independently. Reduce cancellation support requests by 40%+ with instant, in-chat order management.
Ready to make every conversation count?
Book a Product Your today and discover how Moja can help your teams connect, support and sell.
Questions? We’ve got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
What is Moja for customer service?
Moja is an AI-powered customer service platform that unifies support, sales, and feedback in one chat interface. It automates 80% of common requests with AI, offers 24/7 support, enables self-service account updates, and seamlessly hands off complex issues to human agents, reducing support costs while improving customer satisfaction.
How does WhatsApp customer service work for businesses in Africa?
Businesses connect to the WhatsApp Business API through a provider like Moja. Customers message the company’s number as they normally would, but agents manage all conversations through a shared dashboard, so no message gets missed, and multiple agents can handle volume without confusion or overlap.
How do I manage customer complaints across WhatsApp, SMS, and email at the same time?
An omnichannel contact centre brings all those channels into one agent view. When a customer sends a WhatsApp message and then calls, the agent sees the full history in one place. There’s no switching between apps and no risk of answering the same complaint twice from different channels.
Does customer service software work without reliable internet in Africa?
Yes. Moja is designed to function in the connectivity conditions common across Africa, including patchy mobile data. Core functions remain usable even when the connection quality drops.
