Deliver Seamless Passenger Experience with Intelligent Booking & Support Automation
Boost ticket sales, automate updates, and improve customer support
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Engage Customers, Elevate Experiences
Deliver instant, personalised communication that makes every trip smoother, from booking to baggage.
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Built with enterprise-grade security (ISO 27001 certified), so your utility can focus on customer service instead of security audits. We're fully compliant with GDPR and data privacy laws in UAE, Kenya, and Tanzania.
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Questions? We’ve got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
How can African airlines manage high volumes of passenger WhatsApp messages?
Most African airlines receive booking, delay, and complaint queries directly on WhatsApp, and agents struggle to manage volume manually. A platform built for Africa routes incoming WhatsApp messages to the right agent or automated flow instantly, with full conversation history visible. Agents handle more queries in less time, without switching between tools.
What's the best way to collect passenger feedback after a flight in Africa?
SMS and WhatsApp surveys sent within 30 minutes of landing get the highest response rates in African markets, where email open rates are low. A short NPS or CSAT survey, three questions maximum, sent in the passenger’s preferred language gives you actionable data before they’ve left the airport.
Can a contact centre platform work for bus and ferry operators in East Africa, not just airlines?
Yes. Bus operators like those running Nairobi–Mombasa or Dar es Salaam–Arusha routes deal with the same CX challenges as airlines, such as last-minute rebooking, missed connections, and complaints. A contact centre built for Africa handles USSD and SMS queries from passengers who don’t use smartphones, alongside WhatsApp for those who do.
How do travel loyalty programmes work in African markets?
Effective loyalty in African travel doesn’t require a complex app. Points or rewards delivered via SMS or WhatsApp, redeemable through mobile money or airtime, have higher engagement than app-based programmes in markets where smartphone penetration is still growing. The key is making the reward feel immediate and locally relevant.
How does a travel business in Africa reduce customer churn after a bad journey experience?
Speed is everything. A passenger who gets a proactive delay notification and a rebooking option via WhatsApp before they reach the gate is far less likely to switch operators than one who queues for 45 minutes at a desk. Automated follow-up with a recovery offer, discount, voucher, or loyalty points, closes the loop.
