MOJA SURVEYS
Turn Customer Feedback into Growth Opportunities
Reveal what your customers truly experience with your business. Transform customer feedback into actionable insights, understand pain points, measure satisfaction, and drive improvements across every customer touchpoint.
Trusted by the best
Simple to set up. Powerful to use.
Measure Customer Experience with surveys
Understand what your customers actually experience. With NPS and CSAT surveys, you can uncover issues early, improve journeys, and increase retention.
Improve Customer Satisfaction
Delight your customers by acting on what they actually want. Real insights lead to real improvements and happier, more loyal customers.
Measure what matters
Focus on the metrics that move the needle. From NPS to CSAT, Moja Surveys zeroes in on the moments and measures what matter.
Outsmart, Outpace, Outgrow
Stay ahead with insights that give you the edge. Spot trends early, fine-tune your strategy, and grow faster, all from the voice of your customer.
Track. Measure. Learn
Turn insights into faster decisions that improve customer experience.
Moja Surveys helps get customer feedback through NPS and CSA, helping you understand real customer experience, uncover friction, and improve what matters most.
Deliver Surveys Your Way
Send via WhatsApp Broadcast, in-chat prompts, automated flows, or SMS links. Wherever your audience is, Moja meets them there.
Turn Feedback Into Actionable Insights
Track trends over time with visual dashboards that highlight what’s working and what needs attention.
THE BEEM ADVANTAGE
Scale without Noise, without Waste.
Moja comes with everything you need to Engage, Notify, Support, and receive Feedback from your customers.
Private & Secure
Security and data protection, compliant with GDPR, ISO 27001 and regional laws.
Scalability
Robust and Scalable platform processing millions of transactions.
Network Reach
Support for over 150 Mobile Networks across Africa & the World.
Support
Dedicated support team with an Industry Standard SLA.
Uptime
Platform uptime guarantee of 99.9%.
Tiered Pricing
Competitive tier-based pricing.
Ready to make every conversation count?
Book a Product Your today and discover how Moja can help your teams connect, support and sell.
Questions? We’ve got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
What is the difference between NPS and CSAT?
NPS (Net Promoter Score) measures the likelihood to recommend your business on a 0-10 scale. CSAT (Customer Satisfaction Score) measures satisfaction with a specific interaction or product on a 1-5 or 1-10 scale. NPS predicts loyalty; CSAT gauges immediate satisfaction.
How often should you collect customer feedback?
Collect feedback after key interactions—purchases, support contacts, or service delivery, while experiences are fresh. For ongoing improvement, monthly surveys work well. Real-time feedback during interactions catches issues immediately and shows customers you’re responsive.
Why is customer feedback important for business growth?
Customer feedback reveals what’s working and what needs fixing before problems escalate. It identifies improvement opportunities, builds loyalty through engagement, and provides authentic insights for product development. Data-driven decisions reduce guesswork and boost retention rates.
What's a good NPS score to aim for?
NPS ranges from -100 to +100. Scores above 50 are considered excellent; 0-50 is good; below 0 needs improvement. Your industry matters; tech companies typically score higher than utilities. Track your trend over time rather than comparing directly to competitors.
How do you turn customer feedback into actionable insights?
Categorize feedback by theme—product, support, pricing, experience. Identify patterns affecting the most customers. Prioritize fixes by impact and effort. Share results with teams and assign ownership for changes. Close the loop by telling customers what you’ve implemented based on their input.
Can I send customer feedback surveys via WhatsApp?
Yes. Using Moja, you can send surveys directly to customers after a purchase, service call, or delivery.
What survey channels work best for African customers?
WhatsApp and SMS have high response rates. SMS reaches customers without smartphones or data plans. USSD works entirely offline. The right channel depends on your customer profile.
How quickly should I act on customer feedback to improve resolution time?
Faster is better. When a customer sees their complaint acknowledged and resolved quickly, that single recovery often converts a detractor into a passive or promoter. Automated alerts help teams act before feedback goes cold.
