DELIVER SMARTER CUSTOMER SERVICE
Transform every connection into a great experience.
Send network alerts, bill reminders, and real-time support, all through chat. Reduce support tickets by 40%, increase bill payments, and keep customers informed every step of the way.
Trusted by the best
Stop Reactive Support. Engage Customers Before They Call
Unexpected charges, data limits, and unannounced outages are the fastest route to churn. Moja lets you get ahead of every issue, reaching customers with the right information before they reach out in frustration.
Grow Lifetime Value through Intelligent Upselling
Use personalised offers, timely upsells, and smart engagement to increase customer ARPU.
Provide Personalised Experiences for Every Customer, Everywhere
Reach millions with customer service that feels personal, every time.
Boost Conversions and Deliver Effortless Onboarding Experiences
Convert leads faster and onboard customers with ease
Secure by Design, Compliant by Default
Built with enterprise-grade security (ISO 27001 certified), so your utility can focus on customer service instead of security audits. We're fully compliant with GDPR and data privacy laws in UAE, Kenya, and Tanzania.
Ready to make every conversation count?
See how leading telecom operators reduce support costs by 40% and increase upsell revenue with Moja. Book a 15-minute product tour and discover the impact on your customer experience.
Questions? We’ve got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
What is the biggest customer experience challenge for telecoms in Africa?
Churn driven by unresolved billing disputes and poor complaint handling is the most common issue. Subscribers in Kenya, Tanzania, and Uganda often have only one or two telecom options, but they switch anyway, or reduce spending, when support fails. Speed of resolution matters more than the channel itself.
How can African telecoms use WhatsApp for customer support?
Via the WhatsApp Business API, telecoms can automate responses to common queries, balance checks, bundle activations, outage notifications, and route complex issues to a live agent. Because most African subscribers already use WhatsApp daily, adoption is immediate without any app download or training required.
Can a telecom run NPS surveys through SMS or WhatsApp in Africa?
Yes. Moja’s survey tool sends NPS and CSAT surveys via WhatsApp or SMS after key interactions, a resolved complaint, a new SIM activation, or a data bundle purchase. Completion rates are significantly higher on WhatsApp than on email in African markets, where email open rates are structurally lower.
How does Moja help telecoms reduce agent handling time on repeat queries?
Moja’s contact centre includes chatbot automation for high-volume, low-complexity queries, bundle activations, account balance, and SIM swap status. Agents only pick up conversations that genuinely need a human. In a typical telecom environment, that automation layer handles 40–60% of inbound volume without any agent involvement.
