Elevate Guest Experiences with Smarter Communication
Engage your guests before, during and after their stay across every channel.
Elevate Your Customer Journey
Send real-time updates, personalised promotions, and post purchase feedback all through chat.
Convert More Leads into Customers
Help shoppers discover and, decide and buy – all inside chat.
Lighten the Workload for your Support team
Handle busy seasons and customer questions with instant, AI-assisted support.
Secure by Design, Compliant by Default
Simplified pricing bundles
Note: All prices are based on annual contracts. Chat session overages are charged at USD 0.055 session. VAT applicable for Kenya and Tanzania.
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Questions? We've got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
How can manufacturers in Africa improve communication with their dealers and distributors?
Most manufacturers in Africa manage dealer relationships over WhatsApp or phone calls, which works until volume grows. A structured platform lets you send bulk updates on stock availability, pricing changes, or delivery timelines over WhatsApp or SMS, track who has read what, and route replies to the right person automatically.
What is the best way for a manufacturer to handle after-sales complaints in Africa?
The fastest channel is the one your customer already uses. In Africa, that's usually WhatsApp or SMS. A dedicated after-sales workflow, where a complaint triggers a ticket, gets routed to the right agent, and closes with a confirmation message — reduces resolution time and gives your team a record of every interaction, which phone calls don't.
Can a CRM or contact centre platform work for a manufacturing business with limited internet connectivity?
Yes, if it's built for African infrastructure. Platforms that rely on stable broadband will fail on factory floors, rural depots, or field teams on the road. Look for a platform that supports USSD and SMS as fallback channels, not just web interfaces. That way, your team can log and update cases even when connectivity drops.
How do manufacturers use WhatsApp Business API for customer service?
WhatsApp Business API lets manufacturers send automated order confirmations, delivery alerts, and service notifications to dealers or end customers at scale. It also lets customers send inbound queries that route to an agent, not a personal phone number. For manufacturers managing hundreds of resellers, this keeps communication structured and auditable rather than scattered across personal chats.
What customer experience metrics should a manufacturing company track?
Start with two: first response time on dealer or distributor queries, and CSAT score after a complaint is resolved. Many manufacturers don't measure either, which means they don't know where relationships are weakening. A simple post-interaction survey sent by SMS or WhatsApp gives you real data without requiring customers to fill in a form.
