Powering Better Retail Experiences Through Smarter Engagement
Streamline every interaction, from discovery to post-purchase, to enhance shopping experiences and boost conversions, all in the chat apps your customers already use.
Trusted by the best
Elevate Your Customer Journey
Send real-time updates, personalised promotions, and post purchase feedback all through chat.
Convert More Leads into Customers
Enable customers to discover products, get instant answers, and complete purchases without leaving chat.
Lighten the Workload for your Support team
Reduce response times and handle peak seasons without hiring more staff. Moja’s AI-assisted tools let your agents focus on complex issues, while automation handles the rest.
Secure by Design, Compliant by Default
Built with enterprise-grade security (ISO 27001 certified), so your utility can focus on customer service instead of security audits. We're fully compliant with GDPR and data privacy laws in UAE, Kenya, and Tanzania.
Ready to make every conversation count?
Book a Product Your today and discover how Moja can help your teams connect, support and sell.
Questions? We’ve got Answers
Everything you need to know about getting started with Moja. How it works, and what it can do for your teams and customers.
How can African e-commerce businesses send order updates to customers?
The most effective channel is WhatsApp; the open rates on WhatsApp messages in Africa run significantly high. Moja connects to your order management system and sends automated WhatsApp updates at dispatch, delivery, and delay.
What is the best way to collect customer feedback after an online purchase in Africa?
Send a short CSAT or NPS survey via WhatsApp or SMS within 24 hours of delivery, when the experience is still fresh. Moja’s survey tool triggers automatically after order completion. Response rates are higher on mobile messaging than on email-based surveys in low-bandwidth environments common across East Africa.
How do African online stores reduce cart abandonment and improve repeat purchases?
Automated WhatsApp reminders at the right moment recover a meaningful share of abandoned carts. For repeat purchases, a points-based loyalty programme tied to order history gives customers a reason to return. Moja handles both reminders through the contact centre and rewards through the loyalty module, without requiring two separate tools.
